Shipping policy
AOLA ACTIVE
SHIPPING POLICY
Last Updated: March 2026
Thank you for shopping with AOLA Active. Please review our shipping policy below before placing your order.
1. Warehouse Location
All AOLA Active orders are shipped from our fulfillment center located in China.
We ship worldwide.
2. Order Processing Time
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Processing time: 2–5 business days
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During product launches, promotions, or high season: up to 7 business days
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Orders are processed Monday–Friday (excluding holidays)
Once shipped, you will receive a tracking number via email.
3. Estimated Delivery Times
Delivery times vary depending on destination and customs clearance.
🇺🇸 United States
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Standard Shipping: 7–12 business days
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Express Shipping: 5–8 business days
🇬🇧 United Kingdom
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Standard Shipping: 7–12 business days
🇪🇺 Europe
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Standard Shipping: 7–14 business days
🌎 Other International Destinations
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10–20 business days depending on country
⚠ Delivery times are estimates and not guaranteed.
4. Customs, Duties & Taxes
Because we ship internationally from China:
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Your order may be subject to customs duties, import taxes, or VAT.
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These charges are determined by your local customs authority.
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AOLA Active does not control or collect these fees.
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Customers are responsible for paying any applicable duties or taxes.
If customs fees are refused and the package is returned or destroyed, we are unable to issue a full refund.
5. Tracking Information
Tracking details are sent by email once your order ships.
Please allow 24–72 hours for tracking updates to appear.
If you do not receive tracking information, contact:
6. Delays
Shipping delays may occur due to:
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Customs inspections
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Weather disruptions
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Carrier delays
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Peak seasons
AOLA Active is not responsible for delays outside of our control.
7. Incorrect Address
Customers are responsible for providing accurate shipping information.
If a package is returned due to incorrect address:
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Reshipping fees will apply.
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If the package is abandoned or destroyed, refund cannot be guaranteed.
8. Lost or Stolen Packages
If your package is marked as delivered but not received:
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Please contact the carrier first.
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Then contact us within 5 days.
We will assist in filing an investigation, but we are not liable for carrier-confirmed delivery.
9. Split Shipments
Orders containing multiple items may be shipped separately.
10. Contact
For shipping inquiries: